At Pepvelle Skincare, we’re committed to delivering your skincare essentials with care and transparency. Here’s everything you need to know about shipping, cancellations, and logistics.

1. Order Processing & Dispatch

  • Once your order is confirmed, our team will process it promptly from our office in Ravet, Pune
  • We partner with reliable courier services across India and choose one based on cost-efficiency and delivery location.
  • Expect your order to be dispatched within 1–2 business days after confirmation.

2. Shipping Charges & Free Delivery

  • We currently offer FREE standard shipping within India on all orders.
  • If we decide to introduce shipping charges in the future, those will be clearly mentioned at checkout.

3. Delivery Timeframes

  • Delivery typically takes 3–7 business days, depending on your location.
  • In remote or rural areas, delivery may take up to 10 business days during high-demand periods. (Customize according to your logistics partner’s coverage.)

4. Order Cancellations

  • You can cancel your order before it is shipped by contacting our customer care.
  • Cancellations initiated post-dispatch will only be eligible after we receive the returned product at our office. Once verified, a refund will be processed per our Refund Policy

5. International Shipping

  • Currently, we ship only within India.
    If you’re interested in international delivery, please drop us a message, and we may explore future options.

6. Missing or Damaged Shipments

  • If your package doesn’t arrive within the expected timeframe, or if it looks damaged upon delivery, please contact us immediately with your order details.
  • We’ll initiate an investigation and coordinate with the courier team to resolve it quickly.

7. Related Policies

  • For details on eligible returns or refunds, especially for damaged or incorrect items, refer to our Refund & Return Policy page.
  • For questions about cancellations, shipping timelines, or delivery issues, feel free to contact us directly—our team is happy to assist you.

Contact Us

  • Email (Support & Shipping Queries): pepvelle01@gmail.com
  • Customer Care (Mon–Sat, 10 AM–6 PM IST): +91 95617 2777

Summary at a glance:

  • Dispatch: Within 1–2 business days
  • Delivery: Typically 3–7 days, up to 10 days in remote areas
  • Shipping Cost: Always free within India
  • Cancellations: Before dispatch = full refund; After dispatch = refund after return
  • Returns/Refunds: Follow our dedicated policy