At Pepvelle Skincare, we want you to be fully satisfied with your purchase. Our products are crafted with care and tested for quality. However, if you are not completely happy, we’re here to help.

1. Eligibility for Returns

    • Products can be returned only if they are damaged, defective, or incorrect at the time of delivery.
    • Due to the nature of skincare products, we do not accept returns once the product has been opened, used, or tampered with
    • To be eligible, the item must be:
      • Unused and in its original packaging.
      • Returned within 7 days of delivery.

2. Refunds

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to your original method of payment within 7–10 business days.
  • Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

We replace items only if they are defective, damaged, or incorrectly shipped. If you need an exchange, please contact us with your order details.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used skincare products (for safety & hygiene reasons).
  • Gift cards, vouchers, or promotional items.
  • Products purchased from third-party sellers or offline resellers (only orders placed on www.pepvelle.com are eligible).

5. How to Request a Return/Refund

To initiate a return or refund, please contact us:

  • Email: pepvelle01@gmail.com
  • Customer Care (Mon–Sat, 10 AM – 6 PM IST): +91 95617 27774

Please provide:

  • Your order number
  • Reason for return/refund request
  • Supporting images (if product is damaged/defective)

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check with your bank or credit card provider.
  2. Contact your payment gateway (if applicable).

If the issue persists, email us at pepvelle01@gmail.com.

7. Our Commitment

We value your trust in Pepvelle. Each return/refund request is handled with fairness and transparency, while ensuring compliance with hygiene and safety standards.