Privacy Policy

At Pepvelle Skincare, accessible at www.pepvelle.com, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our site, make purchases, or contact us.

1. Information We Collect

We may collect:

Personal details: Name, email address, phone number, billing/shipping address—collected when you place an order or contact us.
Payment information: Processed securely through third-party payment providers (we never store your full card details).
Technical data: IP addresses, device type, browser, and usage patterns (via cookies and analytics tools).
Optional info: If you subscribe to our newsletter, we collect your consent and email to send updates.

2. How We Use Your Information

We use the data to:

Process your orders and manage deliveries.
Communicate order status, respond to inquiries, and provide customer support.
Send you marketing updates only if you’ve opted in(unsubscribe anytime).
Improve our website, offerings, and your shopping experience through analytics.

3. Data Sharing

We may share your info with:

Service providers: For payment processing, order fulfilment, shipping, and email communications.
Legal compliance: If required to comply with government regulations or legal processes.

We do not sell, rent, or trade your personal data to third parties for advertising.

4. Cookies and Tracking

We use cookies and similar technologies to:

Keep your session active.
Understand your preferences and improve our site.
Offer personalized content and marketing.

You can control or disable cookies through your browser settings; note this may affect website functionality.

5. Data Security and Retention

We follow reasonable security practices—like encrypted transmissions, secure connections, and limited access—to protect your information. We retain data only as long as necessary to fulfil operational or legal obligations, after which it’s securely deleted or anonymized.

6. Children’s Privacy

Our website and products are not intended for children under 16. We don’t knowingly collect or retain their personal data. If you believe we have collected information from a minor, please contact us to remove it.

7. Your Rights

You have the right to:

Access, correct, or update your personal data.
Withdraw consent for marketing communications at any time.
Request deletion of your data, subject to legal and operational constraints.

To exercise your rights, please reach out to us using the contact information below.

8. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted here with an updated “Last updated” date.